Last updated: 1 January 2025 · Governing law: Republic of Bulgaria
These Terms and Conditions ("Terms") govern the provision of services by Vexlumo Studio OOD ("Vexlumo", "we", "us"), a company registered in Bulgaria with UIC 207541830, with registered address at ул. Свети Наум 14, вх. Б, Лозенец, 1407 Sofia, Bulgaria, to clients and users ("you", "Client").
By booking a session, signing a service agreement, or using our website, you agree to be bound by these Terms. If you do not agree, please do not engage our services. These Terms are supplemented by any written service agreement or booking confirmation provided to you.
All bookings begin with a written enquiry submitted via our website, email, or phone. A booking is only confirmed upon receipt of a signed booking confirmation or service agreement and payment of the applicable deposit.
A non-refundable deposit of 50% of the total Fee is required to secure your Session Date. For Campaign packages (€2,200+), a deposit schedule will be agreed in writing. No date is reserved until the deposit is received.
The remaining balance is due no later than 5 business days before the Session Date. For same-week bookings, full payment is required at time of confirmation. Failure to pay the balance by the due date may result in cancellation of the booking without refund of the deposit.
Bank transfer (IBAN provided on invoice), major credit and debit cards via our secure payment portal, and cash on-site for amounts under €200. All amounts are in EUR unless otherwise stated. Invoices are issued in BGN at the ECB exchange rate on the invoice date.
One free rescheduling is permitted with at least 7 days' notice, subject to availability. Subsequent rescheduling requests or changes made with less than 7 days' notice incur an administrative fee of €150. Deposits transfer to the new date.
In the unlikely event we must cancel a confirmed booking for reasons within our control, we will provide full refund of all sums paid and use reasonable endeavours to offer an alternative date. Our liability is limited to the refund of sums paid; we accept no liability for travel, accommodation, or other consequential costs.
Neither party shall be liable for delays or cancellations caused by circumstances beyond reasonable control, including natural disasters, government orders, national emergencies, fire, or infrastructure failure. In such cases, parties will work in good faith to reschedule.
Studio access begins at the confirmed start time. Early access may be arranged in advance at €60/hour subject to availability. The session must conclude by the confirmed end time; overtime is charged at €90/hour (photography) or €120/hour (video production), billed in 30-minute increments.
The maximum number of persons permitted on set at any time is 25. All persons on set must be listed in advance on the call sheet provided by the Client. Vexlumo reserves the right to refuse entry to individuals not on the approved list.
Clients are responsible for any damage to studio equipment, cyclorama surfaces, props, or fixtures caused by the Client's team or their guests. Damage will be assessed at replacement or repair cost and invoiced accordingly. All Vexlumo equipment must be operated only by Vexlumo staff unless expressly agreed otherwise.
All persons on the premises must comply with Vexlumo's health and safety guidelines, which will be provided upon booking confirmation. Vexlumo reserves the right to stop a session immediately if a safety hazard is identified.
Upon receipt of full payment, the Client is granted an exclusive, worldwide, perpetual licence to use the Deliverables for commercial and editorial purposes. Full copyright assignment (where required by Bulgarian law) is available as an add-on and must be agreed in writing prior to the session.
Unless the Client requests confidentiality in writing before the Session Date, Vexlumo reserves the right to use a reasonable selection of Deliverables for portfolio, website, social media, and promotional purposes, with appropriate credit to the Client. Confidentiality requests are honoured for an additional fee of €300 per booking.
Clients are solely responsible for obtaining all necessary rights, licences, and clearances for music, artwork, garments, branded items, and third-party intellectual property brought to or incorporated in the session. Vexlumo accepts no liability for third-party IP infringement arising from Client-supplied materials.
The Client is responsible for obtaining signed model release agreements from all individuals who appear in the Deliverables intended for commercial use. Vexlumo's model release template is available on request.
Standard delivery times from the Session Date: edited images within 5–10 business days; video deliverables within 10–20 business days. Rush delivery (within 48 hours for images, 5 days for video) is available at a 40% surcharge.
All packages include one round of revisions. Additional revision rounds are charged at €80/hour (retouching) or €120/hour (video editing). Revision requests must be submitted within 14 days of delivery.
Images are delivered as high-resolution TIFF and web-optimised JPEG via a private online gallery. Video is delivered as H.264 MP4 (web) and ProRes 4444 (broadcast/print) via secure file transfer. Raw/unedited files are not included unless agreed in writing.
To the fullest extent permitted by Bulgarian and EU law, Vexlumo's total liability to the Client for any claim arising out of or in connection with these Terms or the Services shall not exceed the total Fee paid for the specific engagement giving rise to the claim.
Vexlumo is not liable for: loss of profit, loss of revenue, loss of data, loss of anticipated savings, reputational damage, or any indirect or consequential losses, even if advised of their possibility.
Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be limited by law.
Each party warrants that: (a) it has full authority to enter into and perform its obligations under these Terms; (b) it will comply with all applicable laws and regulations; and (c) it will not engage in any activity that infringes the intellectual property, privacy, or other rights of any third party.
The Client agrees to indemnify, defend, and hold harmless Vexlumo, its directors, employees, and agents from and against any claims, damages, losses, costs (including reasonable legal fees) arising from: (a) the Client's breach of these Terms; (b) infringement of third-party intellectual property rights caused by Client-supplied materials; (c) any claim by a person who appears in the Deliverables in respect of which the Client failed to obtain a valid model release.
Each party agrees to keep confidential any information received from the other party that is designated as confidential or that reasonably should be understood to be confidential given the nature of the information. This obligation does not apply to information that is publicly available, independently developed, or required to be disclosed by law.
These Terms are governed by the laws of the Republic of Bulgaria. The parties agree to first attempt to resolve any dispute through good-faith negotiation within 30 days of written notice. If unresolved, disputes shall be referred to the competent courts of Sofia, Bulgaria, which shall have exclusive jurisdiction.
For disputes involving EU consumers, you may also use the EU Online Dispute Resolution platform at ec.europa.eu/consumers/odr.
For any questions about these Terms, please contact us: